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Terms & Conditions

Last Updated: 22/08/2025

Welcome to DKMR Natural. By accessing, browsing, or purchasing from our website or through our services, you agree to comply with the following Terms and Conditions. Please read them carefully before using our website or placing any order.


1. General

  • These Terms and Conditions apply to all users of DKMR Natural’s website, products, and services.

  • By using our platform, you acknowledge that you have read, understood, and agreed to these terms.
     

2. Products and Services

  • DKMR Natural offers a variety of organic products including seeds, spices, grains, dry fruits, and pulses.

  • We strive to maintain accurate descriptions and images of products, but slight variations may occur.

  • All products are subject to availability, and we reserve the right to modify or discontinue products at any time without prior notice.
     

3. Pricing and Payments

  • Prices listed on our website are subject to change without notice.

  • Payments must be completed through approved and secure payment gateways.

  • All applicable taxes, duties, and additional charges (if any) will be communicated during checkout.
     

4. Shipping and Delivery

  • We deliver across domestic and international locations as per our logistics capabilities.

  • Delivery timelines are estimated and may vary due to factors beyond our control.

  • Customers are responsible for providing accurate shipping details. DKMR Natural is not liable for delays or losses caused by incorrect or incomplete addresses.
     

5. Returns and Refunds

  • Due to the perishable nature of food products, returns are only accepted for items delivered in a damaged, defective, or incorrect condition.

  • Refund requests must be raised within 48 hours of receiving the product, with proper proof (images/videos).

  • Refunds will be processed through the original payment method within 7–10 business days after verification.

6. Quality Assurance

  • DKMR Natural follows a six-tier Total Quality Management (TQM) process to ensure all products meet strict quality standards.

  • Despite stringent checks, natural variations may occur in organic products, which will not be considered defects.
     

7. Intellectual Property

  • All content, including images, text, logos, and product information on our website, is the property of DKMR Natural and is protected under applicable intellectual property laws.

  • Unauthorized reproduction, distribution, or use of our content is strictly prohibited.
     

8. Limitation of Liability

  • DKMR Natural will not be responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.

  • Our liability, in any case, shall be limited to the amount paid for the product in question.
     

9. Governing Law

  • These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India, without regard to conflict of law principles.
     

10. Changes to Terms

  • DKMR Natural reserves the right to update or modify these Terms and Conditions at any time.

  • Users are encouraged to review this page periodically for the latest updates.
     

11. Contact Us

For any queries, concerns, or support, please contact:
Email: [email protected]
Phone: +91 8888823512
Address: G. L. Automobiles, 2nd Floor, Main Delhi Rohtak Road VPO Sankhol, Tehsil Bahadurgarh, Jhajjar Haryana - 124508

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